Anchor Support

Matt Dugan Sep 28 Other / Service Advisory

In September of 2015, it was announced that this Anchor Knowledgebase community will merge with the eFolder Knowledge Base community. We have successfully migrated all content, and we are excited to announce that on September 30th we will officially dissolve this legacy Anchor Knowledgebase to better support our partners and users.

What is being dissolved?

On September 30th, all features of the Zendesk Anchor Knowledge Base community will be dissolved, including:

  1. The Knowledge Base, which is a repository of articles and videos
  2. The Community Help forum,  where partners can post questions and engage the eFolder Support team
  3. The Feature Request forum, where partners can submit their ideas and requests for new Anchor functionality

 What is being done to support this transition process?

Last year, the following initiatives took place to communicate this transition to our partners:

  1. Redirect links were added to each article, linking partners to the appropriate article in the eFolder Knowledge Base
  2. An announcement was posted, alerting partners that the community will soon be dissolved
  3. An announcement was posted in the Community Help forum, alerting partners that the eFolder Support team will no longer monitor questions

What does this mean for me right now?

Moving forward, please be sure to use our current systems and forums:

  1. View articles and videos in the eFolder Knowledge Base community
  2. Submit Feature Requests at
  3. Contact eFolder Support at 

Thanks for your patience during this transition! Please reach out if you have any additional questions.

Warmest Regards,

The eFolder Team

 efolder-red (1).png

eFolder Systems, LLC
2340 Perimeter Park Dr., Suite 100
Atlanta, GA 30341

Chris Sferlazza April 17, 2013 Other / Community Help


anchor-red (1).png

Anchor Version 2.5.2

Release Information



Release Dates:

EU and CA SaaS: Tuesday, September 27th, 2016 

US SaaS: Wednesday, September 28th, 2016 

Private Cloud: Thursday, September 29th, 2016 

Note: Service will be minimally interrupted during this update

eFolder is pleased to announce Anchor v2.5.2, our latest release of Anchor, which includes new features, improvements, and important fixes.


  • New Snapshot feature that enables org administrators to copy a root at a specified point in time for data management or recovery purposes.
  • Alerts now support FSE machines that are unreachable for more than 5 minutes.
  • A new org policy allows administrators to control whether or not end users can roll back revisions.
  • Celery, a distributed task management system, is now packaged for on-prem deployments.
  • Redis, an in-memory data structure store, is now packaged for on-prem deployments.
  • A new customizable org policy enforces rate-limiting to prevent abuse by third-party services and/or users.
  • Daily Digest emails now list modified and newly added files in alphabetical order.
  • Service Plan names now properly display with case sensitivity.
  • Drag & Drop confirmation popup now displays total progress of the batch upload.
  • The Push Now button to test ConnectWise billing agreements now updates/creates the expected agreements.
  • CSS and JavaScript updates now support better tooltip rendering.
  • Revision Rollback time is now standardized with browser and localization support.
  • An error message will now display when certain fields’ inputted character counts are exceeded.
  • Session cookies and tokens are now stored server-side and customizable in the config file for on-prem deployments.
  • Reports page formatting is now enhanced to cleanly display report names.
  • Reporting performance is now significantly improved.
  • Mobile users can now back out of Web Preview view to return to the share landing page.
  • Command line interface (CLI) options are now expanded to account for pause and resume sync.
  • The file sync process is now improved to account for the recent AutoCAD 2017 changes to their update pattern.
  • Hydration method query is now further improved for sync down performance, particularly in an instance of a mutex timeout.



  • Print options dialogs generated from third party applications no longer hang when "Finding available printers".
  • Web uploads now return accurate responses.
  • Group settings page title bar now displays the correct group name.
  • Downloading reports with a forward slash in the name no longer throws a 404 error.
  • File locks now properly expire in an edge case where no other subscribed machines are online.
  • Purge policy is now properly enforced for certain edge-cases.
  • Org policy for throttling bandwidth will now be properly honored by the Desktop Client.
  • Default Synced Tool branding no longer shows for on-prem deployments that have custom branding configured.
  • WebDAV no longer fails authentication for long usernames.
  • Quota alerts will now save and generate properly.
  • Desktop Client service no longer crashes in an edge case on macOS.


If you have any questions, please contact your eFolder Account Manager or the Anchor Support Team (

Warmest Regards,

The eFolder Team

 efolder-red (1).png

eFolder Systems, LLC
2340 Perimeter Park Dr., Suite 100
Atlanta, GA 30341



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