Anchor Support

Chris Sferlazza April 17, 2013 Web Portal


Anchor v1.8
Release: Agent Health Reports, Agent & Server Optimization, and more

*Agent Version: 1.8, Outlook Plug-in Version:


Agent Health Reports

  • Added a view of the agent’s sync/health status, which can be viewed on the Admin's Machine tab
  • Administrator can filter machines that are Synced, Syncing, Offline, Needs Updating or in an unhealthy state (Error)
  • Upload queue will display how many files and data size left for agent to upload
  • New “Machine Health” report added which can be sent on a recurring basis
  • Agent health report now sent to the server within 10 to 20 minutes of a detected sync error
  • Health report also sent regardless every 8 hours

Agent & Server Optimization

  • Agent is now able to prioritize events in its sync queue and can perform certain events simultaneously
  • Server CPU usage decreased due to database access optimizations
  • Fixed issue where agent got stuck attempting to rename a folder with unknown folder ID
  • Agents stagger requests if server queue is full
  • Fixed an issue where Anchor private-cloud servers would crash under specific circumstances

Agent Action Screen

Added a ‘Need User Action’ dialog to agent to allow users to remediate collision files without automatically creating them

  • Screen can be accessed by right-clicking the agent’s systray icon
  • When an action is needed, the button will be enabled and the number of conflicts will be displayed
  • User will be given the option to discard their changes, or rename the file, which will create a new file with (collision) added to it
  • If multiple items need action, the user can decided to discard all or rename all.

Orange exclamation mark overlay will be displayed on files that need resolution



  • Fixed an issue where agents installed on Windows machines would get stuck syncing files with a carriage return in their name created by Mac machines
  • Fixed issue where system files beginning with ~$ would sync to Anchor



  • Fixed issue when agent would strip symbols after tilde in the file name which would cause an additional delete event
  • Added checkbox in the excluded files menu on the agent which allows you to filter system exclusions
  • System exclusion will no longer generate a systray notification
  • Fixed issue where agent could become stuck due to an incorrect time stamp marked on a file
  • Full filename will now be displayed for uploads and downloads in agent Activity properties tab


  • Fixed issue where duplicate folders would be created when special characters were included in name



  • Added Individual Shares button to Shares tab on Admin Dashboard which allows admins to view which files/folders users have shared and with whom they were shared with; Admins can filter results by name or email
  • Brought back feature that notified users who downloaded a file that was shared. Username and/or email will be displayed if they have an Anchor account; When public share is sent to a user outside of Anchor, hash-string and email address will be displayed
  • Build number is no longer displayed at bottom of the share page
  • Fixed issue where some Chrome browsers wouldn’t display shared links 



  • Added the following API org policy keys:
    • user_trim_revision
    • user_create_backups
    • user_create_shares
    • admin_browse_remote
    • admin_browse_files
    • admin_create_users
    • file_server_enabled
    • backups_enabled
    • branding_enabled
    • webdav_enabled
    • num_orgs_maximum
    • change_password_frequency
  • Added GET command to expire the session token of yourself or another user you mange
  • The URL below is a GET request where abcd is the token being deactivated:
    • https://localhost:510/1/management/inactivate_token/abcd/?session_t...
    • Updated API kb article to specify value ‘dept_share’ is need when creating a Team Share root
    • Added API POST command to subscribe/unsubscribe to Team Shares
      • When all_subscriptions” is “true” web/WebDAV & future machines are subscribed/unsubscribed.
      • Machine_id is used to subscribed/unsubscribed a specific machine
      • Root list is now sorted by root_id
        • Resolves issue where duplicate roots would show when viewing different pages
        • Fixed issue when using FSE, API would treat the path as already mapped even if it was a different path on the same machine


Active Directory

  • Now display more accurate error message when importing an AD user with a matching email to a Guest Account
  • Authentication sources will now display which organization it belongs to.  This is useful when same authentication source is used for multiple child organizations

Outlook Plug-in

  • Fixed issue where the Outlook Plug-in failed to generate share links if setting "Use Cached Exchange Mode" is disabled 


Service Plans

  • Changed error message when selecting registration page for an org with Service Plans disabled. Error message will now state that “Services plans are not enabled for this organization” where previously web would return a 403 Forbidden error message


Organization Policies

  • Added org policy to require the use of two-factor authentication
  • Added ability for admins to hide PSA and Authentication tabs for child organizations
  • If child org is moved out of parent org, child users will now be removed from Team Shares owned by the parent organization

Dashboard and Reporting

  • Added log activity for Guest account creation and deletion
  • Fixed issue where report would receive a 500 error when confirmed to send to a recipient
  • Added message on branding page stating that if branding is changed, agents will need to be uninstalled & reinstalled in order to display new branding.
  • Added the ability to filter machines by OS on Machine tab
    • Machines can be filtered by All, Windows, OSX and mobile devices
  • Fixed issue where two-factor authentication would accept non-integers phone number.  


File Server Enablement

  • Admins can now map to Team Shares that FSE agent is subscribed.
    • Team Share will be remapped to chosen path
    • Admin will be prompt to either Keep or Remove Team Share folder from agent’s Synced Folder
      • If option to Keep, folder will become a personal folder with agent’s Synced folder


Activity and Alerts

  • Added Machine Health alert, detailed above.



  • Anchor logo will no longer be displayed when brandless login page is added as a Favorite on browsers.
  • Fixed issue where some excluded files could still be uploaded through web portal
  • Session cookies now have secure flag set
  • Resolved isolated issues of database busy errors
  • Added Web Access log file for on-premise Anchor Servers
    • Log details files downloaded, password changes, failed login attempts, and change to user roles
    • Web Access log can be located in AnchorServer’s logs folder


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